Important Things to Know

Insurance

Certain Online Counseling services may be covered by your Health Insurance Company.  Awakenings Counseling Center is not currently a participating provider for Online Counseling Services.  We are happy to provide you with an invoice that you may submit to your insurance carrier.  Your insurance carrier can than reimburse you directly.

Payment

We accept Visa, MasterCard, and Discover.  Whether in the office or Online, payment is expected prior to the beginning of each session.  For your convenience, payment may be made in person or online.

Cancellation Policy

If you need to cancel your appointment for any reason we require a twenty-four (24) hour notice prior to the appointment time.  If you do not show up or do not cancel at least twenty-four (24) hours in advance, you will be required to pay the full cost of treatment as booked.

Password Protection

If others have access to your computer, you can use a password to protect anyone from viewing your private documents and any other information stored on your hard drive.  We recommend that any session information or personal journal stored on your hard be encrypted.  You can purchase software or use free software such as Cryptainer, that will secure your data and ensure absolute privacy.  Anyone who has a Mac computer can simply turn on the encryption software already installed on their computer.

Workplace Computers/Email Privacy

We strong urge all clients to avoid using workplace computers for online counseling.  Employers usually have a legal right to view emails and any data on company computers.  Please protect your privacy and your job by avoiding the use of a company computer for your personal therapy.

Other Privacy Considerations

If you are in a relationship with someone that is abusive to you or someone who does not respect your right to privacy, please be aware that there are software programs available that can record every keystroke made on the computer even if a program such as HushMail is being utilized.  If you have reason to suspect someone of going to such extreme measures, then online counseling may not be a suitable option at this time.

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